CI/CD Automation
Incident Command Primer for Builders
Practice concise comms, role handoffs, and technical detective work when services misbehave under pressure.
- 2 weeks · intensive weekends
- In-person
- Starts 2026-08-25
- KRW 640,000 tuition reference
Program narrative
Builders rotate through commander, scribe, and resolver roles while working realistic outages rooted in cloud networking and data stores. Debriefs focus on timelines, customer messaging, and follow-up actions that stick.
What is included
- Role cards with explicit responsibilities
- Timeline tools that integrate with chat systems
- Customer comms drafting with legal review awareness
- Technical deep dives on slow queries and saturation
- Psychological safety prompts for facilitators
- Post-incident action tracking templates
- Cross-team rehearsal with embedded observers
Outcomes you can demonstrate
- Lead a simulated incident through stabilization
- Publish a customer-facing update within target SLA
- Capture a learning review with assigned owners
FAQ
Is this only for senior staff?
No. We mix junior and senior builders so handoffs feel realistic. Facilitators adjust scenario depth per table.
Physical attendance?
Yes, weekend intensives are hosted in Seoul with accessibility accommodations on request.
Not covered?
We do not provide counseling services. We share resources for additional support if simulations feel heavy.